Policies
Return & Refund Policy
We want you to love your kicks. If something isn't right, here's how we sort it out.
Return eligibility
Items must be unworn, unwashed and in original condition with all tags, boxes and packaging intact. Sneakers must not show any signs of outdoor wear.
Timeframes
You have 7 days from the date of delivery to request a return or exchange. Requests received after this period cannot be processed.
Conditions for returns
- Proof of purchase (order number) is required.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- Sale and promotional items may only be exchanged, not refunded, unless faulty.
Refund process
Once your return is received and inspected (within 3–5 business days) we'll email you the outcome. Approved refunds are processed to your original payment method within 5–10 business days.
Exchange process
Want a different size or style? Message us on WhatsApp with your order number and we'll arrange the swap, subject to stock availability.
Contact us for a return
WhatsApp: +27 82 643 7504
Email: skykicks.za@gmail.com